Terms and Conditions
These terms and conditions govern your use of Vivabet and the services provided through our online casino platform. By accessing or using Vivabet, you agree to be bound by these terms and conditions in their entirety. Please read them carefully before proceeding.
General Terms
Vivabet operates as an online casino platform offering slot games and related gaming services to players in permitted jurisdictions. Users must be at least 18 years of age or the legal age of majority in their jurisdiction to access our services. You are responsible for ensuring that your use of Vivabet complies with all applicable laws and regulations in your location.
All accounts must be registered with accurate and complete information. Each player is permitted one account only, and sharing accounts or creating multiple accounts is strictly prohibited. We reserve the right to verify your identity at any time and may request supporting documentation. Failure to provide requested information may result in account suspension or closure.
Vivabet terms and conditions are subject to change at our discretion. We will notify users of material changes through email or platform notifications. Continued use of our services following such changes constitutes acceptance of the revised terms.
Deposits and Withdrawals
All financial transactions must be conducted through approved payment methods displayed on the platform. Deposits are credited to your account in accordance with the processing times of your chosen payment provider. Minimum and maximum transaction limits apply as specified in the table below:
| Transaction Type | Minimum Amount | Maximum Amount | Processing Time |
|---|---|---|---|
| Deposit | £10 | £5,000 | Instant to 24 hours |
| Withdrawal | £20 | £10,000 | 24 to 72 hours |
| Bank Transfer | £50 | £20,000 | 3 to 5 business days |
Withdrawal requests may require identity verification and source of funds documentation. We reserve the right to request additional information before processing withdrawals. All withdrawals are subject to our internal review procedures and may be delayed if suspicious activity is detected.
Currency conversion fees may apply for transactions not conducted in British Pounds. Players are responsible for any charges imposed by their payment providers or banking institutions.
Bonuses and Promotions
All bonuses and promotional offers are subject to specific terms and wagering requirements. Unless otherwise stated, bonus funds must be wagered a specified number of times before they can be withdrawn. The standard wagering requirements and contribution rates are outlined below:
| Game Type | Wagering Contribution | Standard Requirement |
|---|---|---|
| Slots | 100% | 35x bonus amount |
| Table Games | 10% | 35x bonus amount |
| Video Poker | 10% | 35x bonus amount |
| Live Casino | 10% | 35x bonus amount |
Bonus funds cannot be withdrawn until wagering requirements are fully met. Maximum bet limits apply when playing with bonus funds, typically set at £5 per spin or hand. Exceeding these limits may result in bonus forfeiture and voiding of associated winnings.
Promotional offers are available to eligible players only and cannot be combined unless explicitly stated. We reserve the right to exclude players from promotions or withdraw bonus offers if terms are violated or abuse is suspected. Casino terms and conditions specific to each promotion take precedence over general bonus terms.
Gameplay and Fair Gaming
All games available on Vivabet utilise certified random number generators to ensure fair and unbiased outcomes. Game results are determined independently and cannot be influenced by the platform or players. Return to player percentages vary by game and are displayed within each game’s information section.
Malfunction voids all pays and plays. In the event of a technical error, game malfunction, or dispute regarding game outcomes, the decision of Vivabet management is final. We maintain complete game logs for dispute resolution purposes.
Players must not engage in fraudulent activity, collusion, or use of automated playing systems. Any such behaviour will result in immediate account termination and forfeiture of funds. We employ sophisticated monitoring systems to detect irregular playing patterns and reserve the right to investigate suspicious activity.
Incomplete games due to disconnection or technical issues will typically resume upon reconnection. If resumption is not possible, the round will be settled according to the game state at the time of disconnection.
Account Closure and Responsible Gaming
Players may close their accounts at any time by contacting customer support. Upon account closure, any remaining balance will be returned via the original deposit method, subject to identity verification. Vivabet terms and conditions continue to apply to any outstanding disputes or obligations after account closure.
We are committed to responsible gaming and provide tools to help players manage their gaming activity. These include deposit limits, session time limits, and self-exclusion options. Players may set these limits through their account settings or by contacting customer support.
Self-exclusion periods range from 24 hours to permanent closure. During self-exclusion, you will be unable to access your account or receive marketing communications. We reserve the right to close or suspend accounts if we believe a player is experiencing gambling-related harm.
All casino terms and conditions remain in effect throughout any cooling-off or self-exclusion period. Breaching self-exclusion by creating additional accounts will result in permanent exclusion from our services and forfeiture of any funds or winnings.